Broadview offers a complete line of technology services, and at the heart of it all is our field service organization. We are, at our core, a field service company. Our approach to field service is built upon four key pillars: consistency, experience, reliability, and tools. Leveraging hundreds of badged Broadview technicians coupled with a vast partner network, our highly skilled and experienced team are dedicated to providing exceptional service and support.
Consistency
Our mission is to provide our customers with a consistently superior field service experience. We believe that the preparedness of our technicians is key to that experience; the more an individual tech delivers service on your behalf, the more familiar and efficient they become in support of you. Our strategy to meet our consistency goals includes the following:
- Deliver over 90% of all dispatches using our Tier 1, fully badged workforce.
- Assign primary/secondary/tertiary technicians to each customer location, allowing them to build relationships with your local personnel as they work on your behalf.
- Create customer-specific training to be completed by our technicians, ensuring they understand your environment, people, and expectations.
- Custom-build resource plans for each project that creates geographic diversity within the schedule, allowing the same resources to be used consistently in support of that area’s locations.
Our Broadview field staff is large enough to handle significant workloads, while we also leverage our dynamic resource planning tools to minimize the number of distinct individuals assigned locally to each of our customers locations. We believe this fosters consistency in service delivery and familiarity with your local associates.
Experience
The experience of our field technicians is a key factor in delivering high-quality field services. At Broadview, our field technicians are experienced professionals with a proven track record of delivering exceptional field services. They are:
- Trained in the latest technology and equipped with the tools and resources necessary to solve all technical issues efficiently.
- Highly communicative and customer-focused, ensuring our customers receive clear and concise explanations of any issues or solutions.
- Able to build strong relationships with our customers and ensure their complete satisfaction.
We believe our field technicians are the face of our company, and we invest heavily in their development and training, ensuring they have the knowledge and expertise to deliver our services at the highest level.
Reliability
Broadview understands the importance of reliability in field service, and we strive to consistently deliver that superior reliability to our customers. Blending technology and process, we are passionate about meeting our customer commitments.
- Utilize advanced tools and processes to ensure that our field services are delivered with the highest level of precision and accuracy.
- Leverage rigorous quality control processes to ensure our field technicians follow strict protocols and procedures.
- Regularly monitor tech performance to ensure our customers receive the best possible service, on time and as scheduled.
Reliability is key to building trust with our customers, providing them the peace of mind that comes with knowing they’re in good hands. Our commitment to reliability sets us apart in the field services industry and is a testament to our dedication to our customers.
Our Tools
We leverage an innovative and unique toolset to differentiate Broadview from our competitors. They bring efficiency to how we dispatch and manage our field resources, add structure and consistency to our post-service deliverables, and provide a superior customer experience for the work we perform on behalf of our customers. We encourage you to learn more about our tools below.
