We recognize the criticality of uptime across all your deployed technology assets. Leveraging our world-class field service organization, Broadview offers a complete line of proactive and reactive maintenance services, ensuring your infrastructure functions efficiently and without disruption. With SLAs ranging from 2 hours to 5 days, we have the always-on infrastructure to support all your maintenance needs.
We offer 7x24x365 field services to ensure our customers receive the support they need, when they need it. Our team of experienced technicians is available around the clock, ready to provide prompt and effective solutions to any issues that may arise.
Service Level Agreements
Our SLAs are designed to ensure our customers receive the highest level of service and support. We establish clear and measurable performance standards that include response and resolution metrics, always striving to meet or exceed our customer’s expectations. Via our BroadVision client portal, we’ll provide detailed reports outlining overall performance, then host regularly scheduled review sessions designed to assess any improvement opportunity.
Remote Technical Support
Broadview’s remote support engineers use their expertise, tools, and resources to diagnose and resolve technical issues quickly and efficiently, minimizing downtime and maximizing productivity. They help to resolve even the most complex technical issues, acting as a 2nd-level support team that assists our field technicians in successfully troubleshooting and resolving technical issues while onsite.
Broadview provides full management of your spare parts inventory. We start by building your sparing plan and analyzing your uptime requirements, locations, and cost of spares to build a fully integrated plan. From there, we build a stocking and replenishment model where we leverage our centralized warehouse and remote stocking locations to ensure we will consistently meet the required SLA. On an ongoing basis, we track parts usage and stock levels, monitor procurement and delivery times, and ensure that we always stay above minimum stocking levels. Broadview can also fully manage your RMA activity to oversee the repair and replenishment of spares, acting as your agent to each supplier or OEM. Broadview’s spare parts management helps minimize downtime, improve equipment reliability, and reduce the total cost of ownership.
Our preventive maintenance program helps detect and correct potential problems before they become actual failures, thus reducing the risk of downtime and ensuring that equipment is running at optimal performance. Preventive maintenance activities include regular inspections, cleaning, testing, calibration, and replacement of worn or damaged parts. By implementing a preventive maintenance program with Broadview, your organization can extend equipment life, reduce repair costs, and improve overall reliability and safety.